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MFA is committed to the highest standards of compliance with consumer protection and fair lending laws in accordance with Consumer Financial Protection Bureau requirements. Once you have submitted your complaint, MFA will make every effort to resolve within 5 business days. Complaints submitted through this link should meet the following criteria: A consumer complaint is a customer communication expressing grievance with MFA products, services or business operations. They involve allegations of misconduct, unfair or deceptive practices or potential noncompliance with mortgage lending and consumer laws and regulations.